About these terms
CrowdSpark is a trading name of {{COMPANY_LEGAL_NAME}}, a company registered in the United Kingdom (company number {{COMPANY_NUMBER}}), registered office {{REGISTERED_ADDRESS}}. "We" and "us" mean that company. "You" means the business using our website or services.
Our services are for businesses only, not consumers. If you and we sign a proposal, order form or other written agreement, it applies together with these terms. Where they differ, the signed document wins.
Using our website
The information on this website is general and may change. It is not an offer that becomes a contract when you accept it. Prices on the website are our standard prices. The price you pay is the one in your proposal or invoice.
Sample recordings and example reports show how we work. They are not a promise of the results your campaign will get.
Please do not misuse the site, try to break into it, or copy our content for commercial use. Links to other websites, such as our booking page and Google Drive, are provided for convenience and are covered by those services' own terms.
What we provide
We run managed outbound cold calling. That means a dedicated caller working your target list, the dialer and phone numbers, list building, the script, quality checks and coaching, call recordings, and regular reporting. Your target market, calling hours and reporting schedule are agreed in writing when we onboard you.
The 2-week pilot
Most clients start with a 2-week pilot for a flat fee. The fee is shown on our website or in your proposal, and it is paid in full before any work starts. It covers list building, the script, phone number setup, onboarding your caller, two weeks of calling, and a written summary at the end.
Two weeks on a cold list is about proving the channel. We judge a pilot on decision makers reached and accounts showing interest. Meetings can happen, but they often take longer than two weeks to land, and we set that expectation up front.
When the pilot ends, you decide whether to continue. If you stop, you owe nothing more. The pilot fee is not refunded, because it pays for work that has already been done.
The monthly retainer
If you continue after the pilot, each seat costs a flat monthly fee, currently $1,400 per seat. It includes your caller, the dialer, list building, quality checks, coaching and weekly reporting. There are no per-minute, per-meeting or software charges on top. Extra seats are charged at the same flat rate.
The retainer runs month to month and is billed in advance. You can cancel with 14 days' written notice, and the fee for the notice period is still due. The retainer starts once you confirm you want to continue and the first month is paid.
Payment
Invoices are in US dollars unless we agree otherwise, and they are due before the period they cover starts. We do not start or continue work until the invoice is paid. If a payment is late, calling pauses from the next business day until it is paid.
Our prices do not include taxes that may apply to you. Each side pays its own bank and transfer charges.
Results
We do not guarantee a number of meetings, sales or revenue. Results depend on your offer, your market, the list and timing, and much of that is outside our control. What we do commit to is the work: a dedicated caller making the agreed volume of calls, a maintained list, a tested script, recorded calls, quality checks and honest reporting. Daily call volumes are targets and can vary with list quality and calling hours.
If a month underdelivers, we tell you what we found and what we are changing, before you have to ask.
Your part
To make a campaign work and keep it lawful, you agree to:
- describe your offer, prices and target market accurately, and tell us if anything changes;
- make sure what you sell is lawful and that you hold any licences your industry needs;
- attend and follow up the meetings we book;
- never ask our callers to make false or misleading claims, or to call anyone who has asked not to be called;
- give us your own do-not-call and existing-customer lists before we start;
- only give us contact lists you have the right to use; and
- reply to our questions within a reasonable time.
We may pause or decline any part of a campaign that we believe would break the law or our Compliance Safeguards.
Your caller
Callers are part of our team, and we manage and pay them. Day-to-day direction goes through us so we can keep quality consistent. If your caller leaves or is not the right fit, we assign a trained replacement and cover the seat while they get up to speed.
Hiring your caller directly
After 6 months on a managed seat, you can hire your caller directly by paying a conversion fee equal to 3 months of that seat's retainer. Talk to us first and we will arrange the handover.
Apart from that, while we work together and for 12 months afterwards, you agree not to hire or engage any of our callers or team, directly or through someone else, without our written agreement. If you do, the conversion fee applies.
Recordings, reports and personal data
You can access your campaign's call recordings and reports while we work together. When we handle personal data for your campaign, we do it as your processor, only on your instructions, and under our data processing terms, which we will sign with you on request. Our Privacy Policy explains the rest.
Who owns what
Your brand, content and customer data stay yours. Scripts we write specifically for your campaign are yours to keep once they are paid for. Our playbooks, training materials, templates, processes and tools stay ours, and you may not share them outside your business.
Confidentiality
Each of us will keep the other's non-public business information confidential and use it only for our work together. This does not cover information that is already public, or that the law requires us to disclose.
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.
Apart from that, neither of us is liable for lost profits, revenue, business or opportunities, or for indirect or consequential losses. Our total liability for everything connected with our services is limited to the fees you paid us in the 3 months before the claim.
Ending the service
Either of us can end the service with 14 days' written notice. We can end it immediately if an invoice is more than 30 days overdue, if you seriously break these terms, or if you ask us to do something unlawful. When the service ends, you pay for the work up to that date, and we return or delete campaign data as our Privacy Policy describes.
Changes
We may update these terms. The date at the top of this page shows the latest version. If you are a client, we will give you at least 30 days' notice of any change to your price.
General
These terms are governed by the law of England and Wales, and the courts of England and Wales will deal with any dispute. They are the whole agreement between us about their subject, together with any signed proposal or order form. Nobody else has rights under them. We can send notices to you by email, and you can reach us at {{CONTACT_EMAIL}}.